Shipping policy
Shipping Policy
Shipping & Delivery Coverage
We offer free standard freight shipping on all orders to the contiguous United States (lower 48 states). Shipping rates, if applicable, are calculated and displayed at checkout.
We do not ship to Alaska, Hawaii, U.S. territories, or international destinations at this time. Customers in remote or limited-access areas (islands, areas without bridge/road access) should contact us prior to ordering, as additional freight charges may apply.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding federal holidays). Once your order is processed, you will receive a confirmation email with your tracking information within 24 hours of shipment.
If an item is out of stock or on backorder, we will contact you within 1–3 business days to provide an estimated availability date. You may choose to wait, substitute, or receive a full refund.
Delivery Timeframes
| Shipment Type | Estimated Delivery |
|---|---|
| Parcel (≤150 lbs) | 3–7 business days |
| LTL Freight (>150 lbs) | 5–8 business days |
Most orders arrive within 6–10 business days from the date of purchase. Delivery times are estimates and may vary based on your location and carrier availability.
LTL Freight Deliveries
Heavy equipment (car lifts, tire changers, wheel balancers, etc.) ships via LTL (Less-Than-Truckload) freight carriers.
Please note the following for freight deliveries:
- The freight carrier will contact you to schedule a delivery appointment before arrival. Please ensure someone is available to receive the shipment.
- Freight delivery is curbside only. The driver is not responsible for moving the item inside your facility.
- Equipment weighing over 150 lbs requires a forklift, pallet jack, or loading dock for unloading. Please ensure you have the appropriate equipment available.
- Failure to have unloading equipment ready may result in a redelivery fee.
Split Shipments
Allizoe works with multiple suppliers and warehouses across the United States. Orders containing products from different manufacturers may arrive in separate shipments at different times. You will receive individual tracking numbers for each shipment.
Damaged Goods
Please inspect all packages immediately upon delivery before signing the delivery receipt.
- If you notice visible damage, note "Package Damaged" on the delivery receipt or refuse the shipment and contact us immediately.
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All damage must be reported within 24 hours of delivery by emailing customerservice@allizoe.com with:
- Your order number
- 3–5 photos or a video of the damaged packaging and product
- We will arrange for a replacement or replacement parts at no additional charge.
Missing Items
If items are missing from your delivery, please contact us within 48 hours of delivery at customerservice@allizoe.com. We will investigate with the carrier and resolve the issue promptly.
Order Cancellations
You may cancel your order at any time before it has been processed. Once our warehouse has begun arranging and processing your order — including picking, packing, or coordinating shipment with the supplier — the order can no longer be cancelled.
To request a cancellation, please contact us as soon as possible at customerservice@allizoe.com. If your order has already been processed or shipped, please refer to our Return Policy.
Contact Us
Have questions about your shipment? We're here to help.
- Email: customerservice@allizoe.com
- Response time: Within 1 business day (Monday–Friday)