Frequently Asked Questions (FAQ)
Shipping & Delivery
How long does shipping take?
Orders are processed and shipped within 6–10 business days. Transit time varies by location. During peak seasons, delivery may take up to 3 weeks. You will receive tracking information once your order ships.
What does shipping cost?
All product prices at Allizoe include freight shipping costs. There are no hidden fees or surprise charges at checkout.
Where do you ship?
We ship to the contiguous United States (lower 48 states). For Alaska or Hawaii, please contact us at customerservice@allizoe.com for a custom quote.
What delivery options are available?
We offer four delivery options:
- Warehouse Pickup — Pick up directly from our warehouse at no additional cost.
- Terminal Pickup (No Forklift Required) — Your order ships to the nearest freight carrier terminal for you to pick up.
- Commercial Delivery — Delivery to a commercial address, with or without forklift on site.
- Residential Delivery — Delivery to a residential address, with or without forklift on site.
Do I need a forklift for delivery?
Large equipment such as vehicle lifts is shipped via freight carrier. If your delivery option requires a forklift, you are responsible for having one available at the time of delivery. Alternatively, choose Terminal Pickup — no forklift needed.
What if my shipment arrives damaged?
Inspect your shipment upon delivery. Note any damage on the delivery receipt before signing, then contact us immediately at customerservice@allizoe.com. Do not refuse the shipment — note the damage and contact us right away.
For full shipping details, see our Shipping & Delivery page →
Local Pickup
How does local pickup work?
You can pick up your order directly from our warehouse — no freight charges, no forklift required. Local pickup can also save you on applicable freight taxes. See our Local Pickup Guide for full details and savings breakdown.
How much can I save with local pickup?
Local pickup eliminates freight costs and may reduce applicable taxes — savings can reach up to $1,400 depending on the equipment. Visit our Local Pickup Guide to learn more.
Installation & Setup
Is professional installation required?
For vehicle lifts, we strongly recommend professional installation by a certified technician. Improper installation can be dangerous and may void your warranty. Tire changers and wheel balancers are generally easier to set up but still require proper electrical connections.
What electrical requirements do your lifts have?
Most 2-post and 4-post lifts require a 220–240V single-phase electrical connection. Some heavy-duty models may require three-phase power. Always check the product specifications page for exact electrical requirements before purchasing.
Do you provide installation support?
Yes. Our team is available to answer installation questions. Contact us at customerservice@allizoe.com and we'll connect you with the right resources.
Choosing the Right Lift
What's the difference between a 2-post and 4-post lift?
2-post lifts are ideal for mechanical work (brakes, suspension, tire service) with full undercarriage access. 4-post lifts are better for storage, alignment, and drive-on convenience. See our complete 2-Post vs 4-Post Comparison Guide →
Warranty
What warranty do your products carry?
Warranty terms vary by product and manufacturer. Please refer to the individual product page for specific warranty information, or contact us at customerservice@allizoe.com for details on a specific item.
What voids the warranty?
Warranty coverage is typically voided by improper installation, misuse, unauthorized modifications, or damage caused by environmental exposure. Always follow the manufacturer's installation and operating guidelines.
Returns & Cancellations
What is your return policy?
We accept returns within 30 days of delivery or pickup. Items must be uninstalled, in like-new condition, in original packaging with all manuals and accessories included. A 30% restocking fee applies to returns that are not due to defect or warranty issues. Customer is responsible for round-trip freight costs.
How do I start a return?
Contact us within 30 days with your order number, product name, and reason for return at customerservice@allizoe.com. All returns must be pre-authorized — unauthorized returns will not be accepted. We'll respond within 24 hours with instructions.
Can I cancel my order?
Orders that have not yet shipped may be canceled, subject to a 6% cancellation fee to cover payment processing costs. Once shipped, the standard return policy applies. Deposits on special-order or non-stock items are non-refundable.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7 business days and returned to your original payment method within 10 business days. If more than 15 business days have passed, contact us at customerservice@allizoe.com.
Payment & Financing
What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay. Shop Pay also offers installment payment options so you can split your purchase into manageable payments.
Can I pay in installments?
Yes. Shop Pay Installments may be available at checkout, allowing you to spread the cost of your equipment purchase over time. Eligibility is determined at checkout.
Still Have Questions?
Our team is here to help. Reach us at customerservice@allizoe.com or visit our Contact page. We typically respond within 1 business day.