Frequently Asked Questions (FAQ)
Shipping & Delivery
How long does shipping take?
Processing and transit times vary by product, actual supplier stock, destination, and carrier availability. Review our Shipping Policy and contact ALLIZOE to confirm the expected dispatch timing for your equipment before ordering. Tracking information is provided after shipment.
What does shipping cost?
Product prices and freight charges are shown separately. Delivery charges depend on the product, destination, and selected service, and are displayed at checkout or provided by quote. Free shipping applies only when explicitly stated for the specific product or offer.
Where do you ship?
We ship to the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. Contact ALLIZOE before ordering for remote or limited-access locations; review our Shipping Policy for details.
What delivery options are available?
Available services vary by product and destination. Confirm the options shown for your equipment before ordering:
- Supplier Warehouse Pickup — Free, with no freight or handling fee. Contact ALLIZOE before ordering or paying to confirm actual stock and the warehouse; pickup is by appointment and is not available the same day.
- Carrier Terminal Pickup — Where offered, freight is shipped to a carrier terminal for collection. Freight charges apply; confirm the terminal, loading arrangements, packed dimensions, and vehicle requirements.
- Commercial Delivery — Delivery to a commercial address. Confirm unloading equipment; select liftgate service only when offered for the product and address.
- Residential Delivery — Delivery to a residential address, subject to product, carrier access, and unloading requirements. Confirm available services and charges before ordering.
Do I need a forklift for delivery?
Confirm unloading requirements for your equipment before ordering. Large or heavy equipment may require a forklift or loading dock. Liftgate service is available only for eligible products and destinations. Carrier terminal pickup may be an alternative where offered, but you must confirm the terminal's loading arrangements and bring a suitable vehicle or trailer.
What if my shipment arrives damaged?
Inspect the shipment before signing and record visible damage or shortages on the delivery receipt. Contact ALLIZOE immediately at customerservice@allizoe.com with your order number and photos. Follow the inspection, reporting deadlines, and damage instructions in our Shipping Policy.
For full shipping details, see our Shipping & Delivery page →
Local Pickup
How does local pickup work?
Contact ALLIZOE with the product model, quantity, ZIP code, and preferred pickup location before ordering or paying. We confirm actual supplier stock and the warehouse. Pickup is free with no freight or handling fee, by appointment only; no same-day pickup is available. After order confirmation and warehouse approval, ALLIZOE provides the supplier pickup release form. Blind pickup can be arranged where supported. See our Supplier Warehouse Pickup Guide.
How much can I save with local pickup?
Confirmed supplier warehouse pickup has no freight or handling fee. Your savings depend on the freight service and destination you would otherwise select. Contact ALLIZOE to compare pickup and delivery for the equipment you need; a fixed savings amount is not guaranteed.
Installation & Setup
Is professional installation required?
For vehicle lifts, we strongly recommend professional installation by a certified technician. Improper installation can be dangerous and may void your warranty. Tire changers and wheel balancers are generally easier to set up but still require proper electrical connections.
What electrical requirements do your lifts have?
Electrical requirements vary by model and supplied configuration. Some lifts have 110V and 220V options with different prices; not every model offers both. KT-4H120PX and KT-4H150 are supplied in 220V configurations. Confirm voltage, phase, frequency, circuit rating, and grounding for your selected unit before ordering, and have the electrical connection checked by a qualified electrician.
Do I need a compressed-air supply?
Some lifts use pneumatic safety-lock release, and air/hydraulic rolling jacks require an external compressed-air supply. Confirm the supplied lift and jack version, required air pressure, flow, fittings, and installation requirements before ordering. Electrical power and compressed air are separate utility requirements.
Do you provide installation support?
Yes. Our team is available to answer installation questions. Contact us at customerservice@allizoe.com and we'll connect you with the right resources.
Choosing the Right Lift
What's the difference between a 2-post and 4-post lift?
Two-post lifts are commonly used for mechanical work with the wheels free. Four-post lifts provide drive-on runways for compatible storage or service applications; alignment work requires a suitable alignment model and the required accessories. See our complete 2-Post vs 4-Post Comparison Guide →
Warranty
What warranty do your products carry?
Warranty terms vary by product and manufacturer. Please refer to the individual product page for specific warranty information, or contact us at customerservice@allizoe.com for details on a specific item.
Can I add a Katool extended parts warranty?
Eligible KATOOL equipment pages offer an optional $349 extended parts warranty add-on. One plan covers one purchased machine, or both machines in an eligible tire changer and wheel balancer combo. Select the add-on on the equipment page before adding it to your cart. Coverage adds 24 months after each machine's applicable standard parts warranty ends; labor is not included and structural coverage is not extended. Separately sold KT-RJ50 and KT-RJ70 rolling jacks may each be covered by their own $349 plan. Other separately sold accessories are not eligible. For KT-4H850, KT-4H950, and KT-4H110, one $349 plan covers the lift only. For the original KT-4M110PA, KT-4H120PX, and KT-4H150 packages, one $349 plan covers the lift and its originally supplied rolling jack(s). A separately purchased rolling jack is not added to the lift's plan, even when ordered together. Covering a separately purchased lift and KT-RJ50 or KT-RJ70 requires two separate plans ($698 total). Other bundles and other separately sold rolling jack models require separate confirmation. See the plan terms and Warranty Policy.
What voids the warranty?
Warranty coverage is typically voided by improper installation, misuse, unauthorized modifications, or damage caused by environmental exposure. Always follow the manufacturer's installation and operating guidelines.
Returns & Cancellations
What is your return policy?
Contact ALLIZOE within 30 days of pickup or delivery to request return authorization. Eligible equipment must be unused, uninstalled, and in its original packaging with all manuals and accessories. Returns for reasons other than defect or warranty are subject to a 30% restocking fee and round-trip freight costs under our Return and Refund Policy. Review the full policy before ordering.
How do I start a return?
Contact customerservice@allizoe.com within the applicable return window with your order number, product model, and reason for return. Wait for written authorization and instructions before shipping anything back. Review the Return and Refund Policy for eligibility and charges.
Can I cancel my order?
Orders that have not yet shipped may be canceled, subject to a cancellation fee of 6% of the amount paid for the canceled items and their associated shipping charges. Contact ALLIZOE as soon as possible at customerservice@allizoe.com and include your order number. A cancellation request is not confirmed until you receive written confirmation from ALLIZOE. If your order has already shipped, our return policy will apply. Deposits for special-order or non-stock items are non-refundable. Review our Return and Refund Policy for full details.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 7 business days and returned to your original payment method within 10 business days. If more than 15 business days have passed, contact us at customerservice@allizoe.com.
Payment & Financing
What payment methods do you accept?
Available payment methods are shown at checkout and may include supported credit cards, debit cards, and Shop Pay. If Shop Pay Installments is offered for your order, payment plans are subject to eligibility and approval.
Can I pay in installments?
If Shop Pay Installments is offered for your order at checkout, the available payment plans and terms will be shown there. Availability is subject to eligibility and approval. Review any down payment, interest, payment schedule, and total cost before completing your purchase.
Still Have Questions?
Our team is here to help. Reach us at customerservice@allizoe.com or visit our Contact page. We typically respond within 1 business day.