Warranty Policy

ALLIZOE helps customers coordinate manufacturer warranty support. The coverage summarized below applies to eligible KATOOL / M&E equipment; warranty terms for other brands and products may differ. Check the product listing and applicable manufacturer warranty for your equipment.

Standard Warranty Coverage

Covered KATOOL / M&E Equipment: Limited 1-year (12 months) warranty covering parts and product defects.
Vehicle Lifts: Additional 3-year (36 months) warranty on all structural components (in addition to the 1-year parts coverage).
Covered Parts (including but not limited to): cylinders, power units, motors, displays, electronics, and related components.
Replacement Parts: Provided at no cost, with free shipping included.

Optional Katool Extended Parts Coverage

Optional extended parts coverage is not included in the equipment price. It is offered for purchase only when an eligible main-equipment product page displays an enabled warranty add-on. If no add-on is shown, contact ALLIZOE to confirm availability before ordering.
If purchased, the plan adds 24 months of parts coverage after the applicable standard parts warranty ends. Labor is not included, and the structural warranty is not extended.
Separately sold KT-RJ50 and KT-RJ70 rolling jacks are eligible for their own $349 plan per jack. Other separately sold parts and accessories are not eligible to purchase an extended warranty plan. This does not exclude covered components within an eligible main machine.
For eligible individual KATOOL machines, one extended parts plan costs $349 per purchased machine.
For eligible tire changer and wheel balancer combos displaying an enabled warranty add-on, one $349 plan covers both machines in the purchased combo. The additional 24 months starts after each machine's applicable standard parts warranty ends.
For KT-4H850, KT-4H950, and KT-4H110, one $349 plan covers the purchased lift only. A separately purchased rolling jack is not covered by that plan, even when ordered together with the lift.
For the original KT-4M110PA, KT-4H120PX, and KT-4H150 packages, one $349 plan covers the lift and the rolling jack(s) supplied as part of that original package. One purchased package requires one plan. Each covered item's additional 24 months begins after its applicable standard parts warranty ends. Separately purchased equipment is not included.
A separately purchased KT-RJ50 or KT-RJ70 requires its own $349 plan and cannot share a lift's plan. Covering a separately purchased lift and rolling jack requires two plans ($698 total). Other equipment bundles and other separately sold rolling jack models require separate eligibility confirmation. Separately purchased accessories are not included in a lift-set plan.
Select the warranty add-on on the eligible equipment product page before adding the equipment to your cart. Review the Katool Extended Parts Warranty terms before purchasing.
For other models or brands, including M&E, contact ALLIZOE to confirm eligibility and applicable terms. Claims remain subject to manufacturer approval and the purchased plan terms.

Warranty Eligibility

Warranty claims must be made within the applicable coverage period.
Warranty is non-transferable and applies only to the original purchaser.
Proof of purchase (order number, invoice, or sales record) is required.
Equipment must have been purchased directly from KATOOL or an authorized vendor.

Warranty Limitations & Exclusions

Labor costs for installation, removal, or repair are not included in warranty coverage.
Customers must not disassemble equipment prior to claim approval. Doing so may void warranty eligibility.
Warranty coverage applies only to defects in materials or workmanship.
Damage caused by misuse, improper installation, environmental factors, or operation outside manufacturer guidelines is not covered.
Equipment or parts outside the warranty period are the customer's responsibility and must be purchased at full cost (plus shipping).

How to Request Warranty Support

For equipment purchased from ALLIZOE, contact customerservice@allizoe.com with your order number and issue details so we can help coordinate your warranty request. For manufacturer parts or technical support, use the Manufacturer Parts & Technical Support Form
Provide your order number and description of the issue.
Photos and/or videos of the defect are required for claim review.
The manufacturer's Warranty/Service Department will evaluate the claim and determine coverage.
All claims are subject to departmental approval and may be accepted or denied at KATOOL's discretion.
Once approved, replacement parts will be shipped to the customer free of charge.

Disclaimer

This warranty is the sole and exclusive warranty provided by KATOOL / M&E. No other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose, shall apply. KATOOL / M&E shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, downtime, or injury to persons or property, arising from the use, misuse, or inability to use the equipment. Warranty coverage is limited strictly to the replacement of defective parts, as outlined above. Labor, installation, removal, and related service costs are not covered under this warranty.